Terms of service

These Terms of Service ("Terms") govern your use of the products and services provided by PICKFUN ("we," "us," or "our"), including our website (https://pickfunpals.com), mobile application (PickFun App), related software, firmware, online services, and hardware products such as the PickFun pet companion robot and accessories (collectively, the "Services").

1. Scope of Services

These Terms apply to all users of our Services, including visitors to our website, users of our mobile application, purchasers of hardware products, and any other individuals or entities interacting with us.

2. Account Registration and Use

By agreeing to these Terms, you represent and warrant that:

• You are of legal age in your jurisdiction or have obtained parental/guardian consent;
• All information you provide is accurate, complete, and current;
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account;
• You will notify us immediately of any unauthorized use of your account;
• You will use the Services only for lawful purposes and not interfere with their operation.

3. Online Store and Orders

3.1 Order Placement

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for reasons including pricing errors, inventory limitations, suspected fraud, or inaccuracies in provided information.

3.2 Pricing and Payment

Prices are subject to change without notice. The price at checkout is the price you will pay. Payment must be completed through our authorized payment channels.

3.3 Purchase Limitations

We may limit the quantity of items purchased per person, household, or order to prevent abuse and ensure fair access.

3.4 Refunds and Returns

Please refer to our separate Refund Policy for detailed information on returns, refunds, and exchanges.

4. Product and Service Information

4.1 Service Description

We provide hardware product sales, App software services, online functionalities, and support services. Some services require internet connectivity, and you are responsible for any associated charges.

4.2 Information Accuracy

We strive for accuracy in product descriptions, but images are for reference only. Colors, appearance, and features may vary due to display settings. Product functionalities may be optimized or adjusted through software updates.

4.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Services due to technological developments, legal requirements, or business decisions. For significant changes affecting user rights, we will provide reasonable advance notice where possible.

4.4 Software Use

The App should only be used for its intended purposes. Reverse engineering, modification, or extraction of source code is prohibited without explicit authorization.

5. Third-Party Links and Services

Our Services may contain or provide access to third-party websites, tools, or services. These are provided independently, and we are not responsible for their content, privacy practices, accuracy, or any losses incurred. You should review the terms of any third-party services before use.

6. User-Generated Content

6.1 License

By submitting non-personal content (comments, feedback, ideas, images, etc., "User Content"), you grant us a worldwide, royalty-free license to use, display, copy, and modify such content for the purposes of operating, promoting, and improving the Services.

6.2 Your Responsibility

You warrant that you have all necessary rights to the User Content, that it is lawful, does not infringe third-party rights, and does not contain harmful or destructive material.

6.3 Our Rights

We reserve the right (but not the obligation) to monitor, edit, or remove User Content that we believe violates these Terms or applicable laws.

7. Errors and Corrections

Errors may occasionally appear on our website or App (such as pricing or description errors). We reserve the right to correct any errors, inaccuracies, or omissions and update information as soon as possible. If an order is placed with a clearly erroneous price, we may cancel the order before confirmation and notify you.

8. Personal Information Protection

We handle your personal information in accordance with our separate Privacy Policy. Please review that policy to understand our practices.

9. Prohibited Uses

In addition to other prohibitions in these Terms, you may not use the Services for:

• Any unlawful activity;
• Infringing upon others' rights;
• Spreading malware or malicious code;
• Fraudulent activities;
• Sending spam or interfering with service security features;
• Any action detrimental to the Services, other users, or our legitimate interests.

10. Disclaimer

To the fullest extent permitted by law, the Services are provided "as is" and "as available." We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

11. Limitation of Liability

To the maximum extent permitted by law, we and our affiliates, service providers, shall not be liable for any indirect, incidental, punitive, special, or consequential damages (including loss of profits, data loss, etc.) arising from the use or inability to use the Services, regardless of the legal theory. Our total cumulative liability, if any, shall be limited to the amount you actually paid for the specific product or service giving rise to the liability. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so this limitation may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless PICKFUN, its affiliates, officers, directors, employees, agents, from and against any third-party claims, damages, liabilities, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your infringement of third-party rights through submitted content, or your use of the Services.

13. Severability

If any provision of these Terms is deemed invalid or unenforceable, that provision shall be construed or reformed to the maximum extent permissible to make it enforceable, and the remaining provisions shall remain in full force and effect.

14. Termination

You may stop using the Services at any time. We may suspend or terminate your account or access for reasonable cause, such as material breach of these Terms, prolonged inactivity, legal requirements, or significant service adjustments. Provisions that by their nature should survive termination (including disclaimers, limitations of liability, and indemnification) will continue in effect.

15. Entire Agreement

These Terms, together with the referenced policies, constitute the entire agreement between you and us regarding the Services and supersede any prior oral or written agreements.

16. Governing Law and Dispute Resolution

These Terms of Service and any separate agreements under which we provide services to you shall be governed by and construed in accordance with the laws of the State of Alabama, United States.

17. Contact Information

Note: This is a summary of key terms. Please read the full Terms above for complete details.